Customer Reviews & Plumber Ratings in Santa Ana, CA
See what Santa Ana homeowners say about working with us.
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“Immediate 2:00 AM response for broken second-story toilet supply line”
Toilet flexible supply line ruptured in the middle of the night, leaking through the living room ceiling below. Santa Ana Plumber Pross guided me over the phone to shut the angle stop, then arrived in 25 minutes to replace the valve and line with solid brass fittings. Outstanding emergency support when panic set in.
“Arrived in 35 minutes on a Sunday night for a burst main shutoff”
Our main shutoff valve cracked at 9:30 PM on a Sunday, spraying high-pressure water all over our front walkway. While two other companies went straight to voicemail, Santa Ana Plumber Pross answered live immediately. Dispatch had technician Dave at our house in under 35 minutes. Replaced with heavy-duty ball valve and pressure regulator.
“Holiday sewer backup handled professionally on Thanksgiving Day”
Main sewer backed up into our first-floor bathroom on Thanksgiving morning with 14 family members arriving in two hours. Santa Ana Plumber Pross had an on-call technician at our door within 40 minutes. Cleared the line, disinfected the area, and saved our holiday. Cannot thank them enough!
“Rapid pipe-freeze isolation on broken landscape water main”
Our irrigation main sheared off at the foundation and was flooding the front lawn. Rather than waiting hours for municipal crews to shut off the street lateral, the emergency crew used a portable pipe-freezing kit to freeze the line upstream and rebuilt the manifold on the spot in under an hour. True master plumbers.
“Saved our hardwood flooring from major water damage”
Heard faint running water in the walls behind our kitchen pantry when all fixtures were off. Technician Dave arrived on time with acoustic listening discs and isolated the pinhole leak in the hot water loop feeding the kitchen island. They performed a direct overhead PEX bypass without cutting our custom cabinets.
“Found our sub-slab leak in under an hour without tearing up floors”
We noticed our municipal water bill jumped by $400 and a patch of ceramic tile in our hallway felt strangely warm. Called Santa Ana Plumber Pross at 7:30 AM and Carlos arrived with acoustic and thermal diagnostic equipment. He pinpointed the exact copper pinhole under our slab and finished the attic reroute before 4:00 PM.
“FLIR thermal imaging located hot loop fracture without demolition”
Woke up to hot baseboards and a spinning water meter. Two other services wanted to jackhammer through our 1940s terrazzo entryway. Carlos from Santa Ana Plumber Pross used FLIR thermal infrared cameras and mapped the rupture in 30 minutes, rerouting the supply line cleanly through the ceiling. Completely preserved our architectural flooring.
“Same-day 50-gallon commercial-grade water heater installation”
Woke up to cold water on a Tuesday morning. Called Santa Ana Plumber Pross at 8:00 AM; by 1:30 PM they had hauled away the rusted old tank and installed a new Rheem Professional series water heater with new flex lines, ball valve, and earthquake straps. Incredibly fast turnaround and transparent pricing.
“Repaired thermocouple and pilot assembly instead of pushing new tank”
Two other plumbers told my elderly mother she needed a $2,800 emergency water heater replacement when her pilot light went out. Santa Ana Plumber Pross inspected the Bradford White unit, found it was only 4 years old, and replaced the faulty thermocouple for an honest diagnostic fee. Rare integrity in this industry.
“Flawless Navien tankless conversion and gas line upgrade”
Our old 50-gallon tank in the garage finally gave out after 12 years. Technician Carlos gave us honest comparisons between standard replacement and high-efficiency tankless. We chose the Navien tankless with built-in recirculation. He upgraded the gas supply line to 3/4-inch code specifications and helped us submit for the utility rebate.
“Cleared persistent main line backup where standard snaking kept failing”
Other rooter companies kept running small snakes that would unclog our line for a week before backing up again. Santa Ana Plumber Pross brought out their trailer jetter and blasted away 100% of the heavy grease sludge and tree root intrusion. Drain has run perfectly ever since.
“Fast kitchen grease clog clearing and camera verification”
Kitchen sink drain was totally stagnant. Dave used a heavy-duty sectional snake with a dual-blade cutter to clear years of built-up cooking grease and calcium, then verified flow with a mini camera. Left the sink cleaner than he found it. Exceptional service.
“Hydro jetting cleared 15 feet of ficus root intrusion from our sewer line”
Every drain in our lower level started gurgling and backing up into the shower. Santa Ana Plumber Pross ran a color sewer camera inspection first so I could see the massive root blockage directly on the monitor. Then they high-pressure hydro-jetted the entire 4-inch main line clear to the city saddle. Included video recording.
“Upfront fixed pricing with zero change orders during our repipe”
Got three bids for repiping our 2,400 sq ft single-story home. Santa Ana Plumber Pross was the only company that provided a fully itemized written breakdown of pipe sizing, wall access locations, and patch work. They finished right on schedule and the final invoice matched the estimate down to the penny.
“Repiped our 1956 mid-century home in two days flat”
We dealt with low shower pressure and rusty brown water from old galvanized pipes for years. Marcus and his crew repiped our 3-bedroom home with Type L USA copper. They took extreme care covering our furniture with plastic, made clean surgical drywall cuts, and restored full water pressure by day two. Written warranty in hand.
“Surgical Uponor PEX-a attic repipe with flawless pressure”
Our 1950s ranch had repeated pinhole leaks under the slab. Santa Ana Plumber Pross rerouted all hot and cold lines through the attic with insulated Uponor PEX-a and dedicated garage manifold shutoffs. The crew was remarkably clean, respectful of our home, and passed municipal inspection seamlessly.
“Found small gas leak behind range that SoCalGas flagged”
SoCalGas red-tagged our gas meter after detecting a leak. Santa Ana Plumber Pross responded within the hour, isolated the leak to a corroded brass flex connector behind our range, replaced the line with code-compliant black iron piping, and coordinated with the utility for prompt reconnection that afternoon.
“Automatic earthquake shutoff valve install passed city inspection on first pass”
Our homeowner insurance required an automatic seismic gas shutoff valve installed at the meter. Santa Ana Plumber Pross handled the permit pulling with the city, installed a certified 1-inch valve, performed a full manometer pressure test across all appliances, and handled municipal inspection smoothly. Turnkey and code-perfect.
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We do not use paid testimonial services or filter out feedback. Every review reflects an authentic service call conducted by our licensed plumbers in Santa Ana.
Direct Trade Responsibility
Because we are independent career tradesmen — not an anonymous franchise chain — our team members take personal pride in every solder joint, drain clear, and repipe.
Master Plumber Resolution
If any aspect of your service doesn't meet our strict standards, Master Plumber Marcus Vance and our senior technicians will return and make it right immediately.
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